At OPI Belgium (BV Franis), we place great importance on your trust. Therefore, we would like to inform you below what exactly we do with your personal data that you give us when registering or placing an order. When processing your personal data, OPI Belgium adheres to the legal data protection regulations and then according to the privacy statement below. For further information, questions or comments regarding our privacy policy, we at OPI Belgium are happy to assist you. You can contact us at info@opi-belgium.be.

Responsible entity

OPI Belgium (BV Franis), as the responsible organization, can be reached for you via the contact details below:

• By post at: BV Franis, Rusthuistraat 21 1910 Kampenhout
• E-mail: info@opi-belgium.be

Intellectual property rights

The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to OPI Belgium (BV Franis) or entitled third parties.

Limitation of liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered personal, professional or legal advice to the user.

OPI Belgium ( BV Franis) makes great efforts so that the information made available is complete, correct, accurate and updated. Despite these efforts, errors may occur in the information made available. If the information provided contains errors or if certain information is unavailable on or via the site, OPI Belgium ( BV Franis) make every effort to rectify this as soon as possible. However, OPI Belgium ( BV Franis) cannot be held liable for direct or indirect damages resulting from the use of the information on this site.

If you should find inaccuracies in the information made available through the site, please contact the site administrator.

The content of the site (including links) may be adapted, modified or supplemented at any time without notice or notification. OPI Belgium (BV Franis) does not guarantee the proper functioning of the website and cannot be held liable in any way for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from accessing or using the website.

OPI Belgium (BV Franis)cannot, under any circumstances, be held liable to anyone, directly or indirectly, specifically or otherwise, for damages due to the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user.

The website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The inclusion of links to these websites or pages in no way implies an implicit approval of their content.

OPI Belgium ( BV Franis) expressly declares that it has no control over the content or other characteristics of these websites and cannot, under any circumstances, be held liable for their content or characteristics or for any other form of damage resulting from their use.

Applicable law and courts of jurisdiction.

Belgian law applies to this site. In case of a dispute, only the courts of the district of Leuven are applicable.

Personal data that we record and process

Personal data is information about the business or personal circumstances of a specific natural person. This includes, for example, your name, telephone number, address, and any file data that you communicate to us when creating your customer account.

OPI Belgium (Franis BV) collects and processes your personal data for customer and order management (a.o. customer administration, creation and use of customer account, follow-up of orders/deliveries, invoicing,...). When creating a customer account and/or registering addresses in the account for delivery or invoicing of orders and when using the contact form:

- First and last name
- Gender
- Birth date
- Adresse
- Phone number
Email address
- Password for your account
- Data protection consent

For what purpose and on what legal basis do we process your personal data

OPI Belgium (BV Franis)processes your personal data for the following purposes:

- Processing your payment
- Sending our newsletter subject to your cons
- To call or e-mail you if necessary to perform our services
- To allow you to create an account
- To deliver goods and services to you
- OPI Belgium ( BV Franis) also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Under privacy laws, we must say what “legal grounds” we have for using this data.

We need data from you and process it under Article 6.1. b of the General Data Protection Regulation because it is “necessary for the performance of a contract. This allows us to deliver your order and keep you informed about its progress. We also give your data to our delivery service if necessary for a delivery.

In addition, we may use your data on the basis of Article 6.1. f of the General Data Protection Regulation for 'the furtherance of our legitimate interest in doing business'. This means that we want to function and continue to grow as a company and, in doing so, provide all our customers with the best possible service. In doing so, we always consider your privacy.

And sometimes you yourself have given us permission to use your data, such as when you sign up for the newsletter. We then use your data based on article 6.1. a of the General Data Protection Regulation, and only send you newsletters with your permission. This keeps you informed about our offers, promotions and our news. Do you prefer not to receive newsletters anymore? Then you can unsubscribe very easily: via the link at the bottom of the email or via customer service.

Storage period

Personal data processed for customer management will be retained for the period necessary to comply with legal requirements (including accounting).

Then we delete all the data we have on you. Or we use your data anonymously because we need certain data for internal analysis and reporting such as the value of your order.

Sharing personal data with third parties

OPI Belgium ( BV Franis) only provides third parties and only if necessary for the execution of our agreement with you or to comply with a legal obligation. These include our delivery partner, payment partners and our service provider for sending newsletters.

OPI Belgium ( BV Franis) only provides third parties and only if necessary for the execution of our agreement with you or to comply with a legal obligation. These include our delivery partner, payment partners and our service provider for sending newsletters.

Cookies

During a visit to our website, “cookies” may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine. OPI Belgium ( BV Franis) uses the cookies listed below:

Functionele cookies of ‘First Party cookies’

OPI Belgium ( BV Franis) on the one hand uses “first-party cookies” with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. For example: the language in which you visit the website, a pre-completed form with data you have entered during previous visits, or the products you add to your shopping cart and which remain there for a while.

So thanks to cookies, you don't have to enter the same information every time you come back to us. That's convenient! Moreover, they help us see how you use our site and how we can make it better and more customer-friendly.

Analytische cookies of ‘Third Party cookies’

On the other hand, we use 'third party cookies' or otherwise named, analytical cookies. 'Third Party cookies' are cookies that do not come from the website itself, but rather from third parties, for example a marketing or advertising plug-in present. For example, cookies from Facebook or Google Analytics. These cookies are necessary to make our website permanently as responsive as possible to the needs our users. This by anonymously determining how users use our website.

1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, that in this case you may not be able to use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

In these cookies, only pseudonymous data is stored. When the cookie is activated, an identification number is assigned to it, but this is not linked to your personal data. your name, IP address or similar data that would allow a direct link between you and the cookie are not included in the cookie. These statistics give us, among other things, insight into how often we are visited and where we can improve our web shop. This allows us to continuously optimize the experience with our web store. Among other things, the following data is stored:

- The IP address that is made anonymous;
- Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), you language preference and what device you use;
- From which page you came to the web store;
- When and how long you visit or use the online store;
- Which pages you visit in our web store.

2. Tracking cookies
   Tracking cookies are used to collect information about your browsing habits on our website so that we can analyze our website and continue to improve it. We also use these cookies for future advertising purposes. The use of these cookies requires your consent.

Changing cookie policy

OPI Belgium ( BV Franis) may make changes to the cookie policy from time to time, without notifying you, because, for example, the website or cookie regulations change. Changes will take effect immediately once published on the website. We recommend that you consult the cookie policy regularly in order to be aware of any changes and, if desired, adjust settings. By continuing to use this website, you agree to any changes to the cookie policy.

Managing cookies yourself

You can opt out of cookies by setting your Internet browser (via the help function) to not accept cookies, to receive a warning when a cookie is installed, to erase cookies from your hard drive after the session, or to accept cookies only from certain websites. In addition, you can also delete any information previously stored via your browser settings.

By using our website, you agree to our use of the above cookies.

Right of access, correction, deletion, restriction, objection and portability of personal data

You have the right to view, correct or delete your personal data at any time. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw any consent to data processing or object to the processing of your personal data by our company. Furthermore, you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a structured and readable computer file to you or another organization named by you.

If you wish to exercise your right to object and/or right to data portability or have other questions/comments about data processing, please send an itemized request to Info@opi-belgium.be

Complaint

You have the right to view, correct or delete your personal data at any time. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw any consent to data processing or object to the processing of your personal data by our company. Furthermore, you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a structured and readable computer file to you or another organization named by you.

How we secure personal data

OPI Belgium ( BV Franis) takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or at Info@opi-belgium.be.